Client PortalPractice Code: AIJEAD

If you previously received clinical health services at one of our locations, you can use our online patient portal to securely access your health information and book appointments.

Healow Patient Portal & App

Get automated reminders for upcoming appointments and get a visit summary when you’re done! You can view past and future appointments and write notes about any issues that you want to discuss during your next visit.

healow app

Download the healow app from the App Store or Google Play.

Download App

Online Patient Portal

To activate a new client login, please call 415-581-1600.

Patient Portal Login

Book an appointment

Find an appointment that works for you and book instantly.

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Labs & Test Results

A clinician will review your labs to determine if you have an active infection that requires additional treatment. We will notify you by email when test results are available.

How long does it take to get test results?

Test results are usually available within 7 days via the Healow Patient Portal and App. We will also notify you by email when test results are available for review.

What happens if my lab test is positive?

A clinician will call or email you with specific instructions. If you don’t hear from us within 7 days, please contact us as soon as possible for treatment. If you decide to seek treatment elsewhere, please let us know so that we can update your medical record.

NOTE: A positive, or reactive, syphilis test may indicate that you have an active infection that requires treatment—OR—you may have had a prior infection that does not require more treatment. We will always try to contact you if more treatment is required.

What happens if my lab test is negative?

If you test negative, or non-reactive, on any test, you do not need to do anything.

I don't see my lab tests on the online portal or app?

Due to legal restrictions, HIV antibody and confirmatory tests, hepatitis C viral load, and some hepatitis B test results are not allowed to be published online.

Medical & Health Records

If you are not able to access your medical records through the Healow Patient Portal or App, copies can also be requested in-person at Magnet or by email.

Request in-person at Magnet

To request copies of your medical records in-person at Magnet, a government issued photo ID is required along with a signed Release of Information Form. Please note, the time to fulfill the request will depend on staff availability.

Request by Email

Copies of requested records can be sent by secure mail or electronically by email. Please send medical record access requests to

Please allow for 3-7 business days for medical record access requests to be completed.

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