WEBSITE TERMS OF USE

San Francisco AIDS Foundation and Strut SFAF LLC, doing business as SFAF Pharmacy

Effective Date: November 11, 2026

1.1 Agreement. These Website Terms of Use (these “Terms”) govern your access to and use of www.sfaf.org, its Spanish-language pages, and any other website or page that links to these Terms (together, the “Website”). The Website is operated by San Francisco AIDS Foundation, a California nonprofit public benefit corporation, and its wholly owned subsidiary Strut SFAF LLC, doing business as SFAF Pharmacy (together, “SFAF,” “we,” “us,” or “our”). By using the Website, you agree to these Terms. If you do not agree, do not use the Website.

1.2 What These Terms Do Not Cover. These Terms govern use of the Website only. They do not govern the health care, pharmacy, counseling, or support services you receive from SFAF (the “Services”). The Services are governed by the consents, agreements, and notices you receive when you become a client or patient.

1.3 Related Policies. The following documents also apply to you and are part of these Terms by reference: (a) our Website Privacy Policy (www.sfaf.org/privacy-policy), which explains how we handle information collected through the Website, including cookies and similar technologies; (b) our Notice of Privacy Practices (www.sfaf.org/notice-of-privacy-practices), which explains how we use and protect your health information, including substance use disorder records; (c) our Digital Accessibility Statement (www.sfaf.org/accessibility); and (d) our Notice of Nondiscrimination and Language Assistance (www.sfaf.org/nondiscrimination). If these Terms conflict with the Notice of Privacy Practices about your health information, the Notice of Privacy Practices controls.

2.1 The Website Is Not for Emergencies. IF YOU ARE HAVING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM. If you are in crisis or thinking about suicide, call or text 988. Do not use Website forms, email, the patient portal, or any online booking tool to report an emergency. We do not monitor them around the clock.

2.2 Possible HIV Exposure. If you may have been exposed to HIV in the last 72 hours, call our clinic at 415-581-1600 right away or go to an emergency room. Post-exposure prophylaxis (PEP) works best when started as soon as possible.

3.1 General Information Only. Content on the Website about HIV, sexual health, PrEP, PEP, hepatitis C, gender-affirming care, substance use, harm reduction, mental health, medications, and related topics (“Health Content”) is general information. Health Content is not medical advice, diagnosis, or treatment. It does not replace care from a qualified health care provider who knows your situation.

3.2 No Provider Relationship from Website Use. Reading the Website, sending a general email, or filling out a general Website form does not create a provider-patient, pharmacist-patient, or counselor-client relationship. That relationship begins only when you are accepted for and receive Services.

3.3 Accuracy. We work to keep Health Content accurate and current. Medical knowledge changes, and Health Content may not reflect the latest guidance. Always ask your provider before you start, stop, or change any treatment or medication.

3.4 Harm Reduction Content. Some Health Content describes ways to reduce the risks of drug use or sex. That content aims to protect health. It does not encourage any illegal activity.

4.1 Third-Party Platforms. Some Website links take you to platforms that third parties operate for us (“Third-Party Platforms”). These include: (a) healow, for appointment scheduling; (b) our online patient portal, hosted by eClinicalWorks; (c) MyAnton, for telehealth and at-home PrEP and Doxy-PEP services [CONFIRM SERVICES]; and (d) our online donation platform at donate.sfaf.org. When you leave the Website, that platform’s own terms and privacy policy also apply. Read them before you use the platform.

4.2 How We Protect Health Information on Third-Party Platforms. Some Third-Party Platforms handle your health information on our behalf. Where the law requires, we have written agreements requiring those vendors to protect it. Our Notice of Privacy Practices governs how we use and share that information.

4.3 Your Account and Login. If you use the patient portal or another login-based Third-Party Platform, you agree to: (a) keep your login details confidential and not share them; (b) log out when you finish, especially on shared or public devices; and (c) tell us right away at privacyofficer@sfaf.org or (415) 487-3000 if you think someone has used your account without permission.

4.4 Booking Is Not a Guarantee. An online booking request is not confirmed until you get a confirmation from us. We may need to reschedule appointments, and same-day availability is limited.

4.5 Telehealth. Telehealth Services are available only to people located in California at the time of the visit, unless we tell you otherwise. Telehealth depends on your internet connection and device, and it may not suit every condition. Your provider may ask you to come in person.

4.6 Pharmacy. SFAF Pharmacy is licensed to operate in California only and does not ship medications to other states. Delivery times are estimates. You may fill your prescriptions at any pharmacy you choose.

4.7 Insurance and Payment. Information on the Website about insurance, co-pays, sliding fee scales, and financial assistance is general. Your actual costs depend on your coverage and eligibility. You can ask for a good faith estimate as described on our Good Faith Estimate page (www.sfaf.org/your-right-to-a-good-faith-estimate).

5.1 Do Not Send Health Information Through General Channels. Do not include health information in general Website forms, newsletter sign-ups, general email addresses such as info@sfaf.org, social media comments, or accessibility barrier reports. To discuss your health or care, call the clinic or use the patient portal.

5.2 Submissions. “Submissions” means comments, feedback, ideas, stories, photos, and other material you send us through the Website or our social media channels. Personal health information you give us as part of receiving Services is not a Submission. For each Submission: (a) you confirm you have the right to share it; (b) you give SFAF a nonexclusive, royalty-free, worldwide license to use, copy, edit, and publish it in connection with our mission, unless you ask us in writing not to use it; and (c) we will not publish your name, image, HIV status, or any other information that identifies you as a client without your separate written permission.

5.3 Text Messages and Email. If you sign up for texts or email, you can opt out at any time. Reply STOP to texts or use the unsubscribe link in any email. Message and data rates may apply.

You agree not to: (a) use the Website for any unlawful purpose; (b) try to access accounts, systems, or data you are not authorized to access, including other people’s health information; (c) interfere with the Website’s security or operation, including by uploading malware or overloading our systems; (d) use bots, scrapers, or other automated tools to collect content or information from the Website, except search engine indexing that follows our robots.txt file; (e) pretend to be SFAF, our staff, or another person, or falsely suggest that SFAF endorses you; or (f) harass, threaten, or post hateful content about any person through Website features or our social media channels. We may suspend or block access for anyone who violates this Section.

7.1 Our Content. SFAF or its licensors own the Website and its text, graphics, photos, videos, logos, and design (“SFAF Content”). You may view, download, and share SFAF Content for personal, educational, and noncommercial public health purposes, if you keep any copyright and attribution notices and do not change the content in a way that changes its meaning. Any other use requires our written permission.

7.2 Our Names and Marks. San Francisco AIDS Foundation owns the trademarks SAN FRANCISCO AIDS FOUNDATION, SFAF, and CYCLE TO ZERO®, and the related logos. Those marks, together with the names and logos of our programs and events, whether registered or unregistered, are the “SFAF Marks.” You may not use any SFAF Mark in a way that suggests SFAF sponsors, endorses, or is affiliated with you, your event, or your product without our written permission. The Website may also show names and logos that belong to other organizations, including event co-producers, partners, and sponsors. Those marks belong to their owners. Nothing in these Terms gives you any right to use them.

7.3 Copyright Complaints (DMCA).

(a) Designated Agent. SFAF has registered a designated agent with the U.S. Copyright Office to receive notices of claimed copyright infringement on the Website. Send notices to:

DMCA Designated Agent for San Francisco AIDS Foundation
LegalForce RAPC Worldwide, P.C.
DBA: Trademarkia
1580 W. El Camino Real, Suite 10
Mountain View, California 94040
United States
Phone: 1 (877) 794-9511
Email: usfiling@trademarkia.com

(b) What Your Notice Must Include. To be effective, your notice must be in writing and include: (i) your physical or electronic signature, or that of a person authorized to act for the copyright owner; (ii) identification of the copyrighted work you claim is infringed or, for several works, a representative list; (iii) identification of the material you claim is infringing, with enough information for us to find it, such as the URL; (iv) your address, telephone number, and, if available, email address; (v) a statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on the owner’s behalf.

(c) Our Response. When we receive a notice that meets these requirements, we will act promptly to remove or disable access to the material. If someone posted the material through a Website feature, we will make reasonable efforts to tell that person.

(d) Counter-Notice. If your material was removed and you believe that was a mistake or misidentification, you may send our Designated Agent a written counter-notice that includes: (i) your physical or electronic signature; (ii) identification of the material that was removed and where it appeared before removal; (iii) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; (iv) your name, address, and telephone number; (v) a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is located or, if your address is outside the United States, any judicial district in which SFAF may be found; and (vi) a statement that you will accept service of process from the person who sent the original notice, or that person’s agent. If we receive a valid counter-notice, we may restore the material within the time federal law allows, unless the complaining party tells us it has filed a lawsuit.

(e) Repeat Infringers. In appropriate circumstances, we will suspend or end Website access for users who repeatedly infringe copyrights.

(f) Misrepresentations. Anyone who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages.

The Website links to websites we do not control, such as government health agencies, community partners, and social media platforms. We provide these links for convenience. We do not endorse those websites and are not responsible for their content, privacy practices, or availability.

9.1 THE WEBSITE AND ALL SFAF CONTENT AND HEALTH CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, SFAF DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

9.2 WE DO NOT PROMISE THAT THE WEBSITE OR ANY THIRD-PARTY PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

9.3 This Section does not limit any duty we owe you as a health care provider when we deliver Services to you, or any right you have under our Notice of Privacy Practices.

10.1 TO THE FULLEST EXTENT THE LAW ALLOWS, SFAF AND ITS DIRECTORS, OFFICERS, EMPLOYEES, VOLUNTEERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE.

10.2 TO THE FULLEST EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE WEBSITE WILL NOT EXCEED ONE HUNDRED DOLLARS (US $100).

10.3 This Section does not apply to: (a) liability that the law does not allow to be limited, including liability for fraud, willful injury, or violation of law; (b) claims about the Services, including professional negligence; or (c) claims about the privacy or security of your health information.

Donations made through the Website are processed by our online donation platform and are generally nonrefundable. If you believe a donation was made in error or without your authorization, contact development@sfaf.org or 415-487-3092 within 30 days. San Francisco AIDS Foundation is a tax-exempt organization under Internal Revenue Code section 501(c)(3), EIN 94-2927405. Donations are tax-deductible to the extent the law allows.

We are working to make the Website accessible to everyone, including people with disabilities. If a barrier on the Website prevents you from getting information or Services, call (415) 487-3000 (TTY: 711) and we will help you another way at no cost. Free language help is also available at the same number.

13.1 Governing Law. California law governs these Terms and any dispute arising from your use of the Website, without regard to conflict-of-law rules.

13.2 Venue. Any lawsuit arising from these Terms or your use of the Website must be filed in the Superior Court of California, County of San Francisco, or, if federal jurisdiction exists, in the United States District Court for the Northern District of California. You and SFAF consent to personal jurisdiction in those courts.

13.3 Contact Us First. Before filing a claim, please contact us at info@sfaf.org so we can try to resolve the issue informally. This step is optional and does not affect any deadline that applies to your claim.

14.1 The Website. We may change, suspend, or discontinue any part of the Website at any time.

14.2 These Terms. We may update these Terms from time to time. When we do, we will post the updated Terms on this page and change the Effective Date at the top. If we make a material change, we will post a notice on the Website homepage for at least 30 days. Your continued use of the Website after the Effective Date means you accept the updated Terms.

15.1 Entire Agreement. These Terms and the policies listed in Section 1.3 are the entire agreement between you and SFAF about the Website.

15.2 Severability. If a court finds any part of these Terms unenforceable, the remaining parts stay in effect.

15.3 No Waiver. If we do not enforce a provision of these Terms, we do not give up our right to enforce it later.

15.4 Assignment. You may not transfer your rights under these Terms. We may transfer ours to an affiliate or successor organization.

15.5 Language. These Terms may be provided in English and Spanish. If the versions conflict, the English version controls, except where the law requires otherwise.

San Francisco AIDS Foundation, 940 Howard Street, San Francisco, CA 94103
Phone: 415-487-3000 (TTY: 711)
General questions: info@sfaf.org
Privacy questions: privacyofficer@sfaf.org